AFRI-GRUB – PRIVACY POLICY FOR VENDOR & LOGISTICS PARTNERS
It gives us great pleasure to welcome you to Afri-Grub, the one stop shop for African foods in the United Kingdom and Ireland. Your opening up to this page most likely indicates that you are interested in going into a business relationship with the owners of Afri-Grub either as a Vendor Partner or a Logistics Partner or both. This page (together with the documents referred to in it) would provide you the needed insights on what we hope would be a fruitful and long lasting relationship. It would show you our Privacy Policy (the “Privacy Policy”) which apply when you get signed on as one of Afri-Grub’s Vendor Partner or Logistics Partner.
We would advise that you take a few minutes of your time to read these Privacy Policy carefully before signing on with us. If you have any questions relating to this policy document kindly contact support@afrigrub.com. By signing up with us you confirm that you understand fully our Privacy Policy.
This Privacy Policy (“Privacy Policy”) explains how Afri-Grub collects, uses, discloses, and otherwise processes personal information in connection with our marketing platform or any other interactions you have with Afri-Grub as a prospective or active Vendor or Logistics Partner.
By accessing and/or using the Platform or otherwise providing us with your personal information, you agree that you have read, understood and agree to all the terms and conditions of this Privacy Policy, and specifically that you consent to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Platform or otherwise provide us with your personal information.
1. Personal information we collect
1.1 Data provided directly by you
Contact and Account Information. When you express interest in partnering with us, communicate or interact with us, or create a Vendor or Logistics Partner Account and complete your Vendor or Logistics Partner Account profile, we may collect information from you, such as your name, date of birth, phone number, e-mail address, physical address (Office/Residential Address or Vendor Place), vehicle and registration information, National Insurance Number (NIN) driver’s license details, including number and photograph, insurance information, bank and bank account information,
We may also use aggregate personal information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes as long as the end-product does not uniquely identify you or any other user of the Afri-Grub services.
1.2 Personal information generated and/or automatically collected during your use of the Platform
Transaction Information. We collect information about how you use the Platform specific to the orders that you accept, reject and cancel, including, without limitation, the rates of acceptance, rejection and cancellation, the total number of deliveries you make, the date and time of food orders, food order acceptance, or delivery acceptances, rejections and cancellations as well as the date and time of completions, time required to complete deliveries, route information, and payment associated to each order.
Information about your device and its software. We collect information about your device and its software which includes your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We also collect mobile sensor data (such as bearing or direction, speed, latitude and longitude, altitude/height, activity type, and acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Analytics Information. We collect analytics information which includes information about the way you access and use the Platform, such as the pages you visit on the Platform, the links you click on the Platform, your login history, whether you open emails or click the links contained in emails that we send, and other actions you take on the Platform. We may collect analytics data or use third-party analytics tools such as Google Analytics to collect this data. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners.
Location Information. Each time you access or use the Driver App, we may collect the precise location of your device when the Driver App is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for Afri-Grub’s auto-dispatching technology to coordinate fulfillment of all delivery orders placed across our network of Logistics Partners. Orders are offered to you based on demand and strategic fulfillment algorithms. Logistics Partners that are not within a reasonable distance from Restaurants may be considered unavailable to receive orders. We also use the location information to track the progress and completion of deliveries. We may also approximate your location from your IP address when you access or use the Platform.
We typically collect the foregoing information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, mobile SDKs, location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other personal information we collect directly.
Referral Program. If someone refers you to Afri-Grub we will collect information about you from that referral including your name and contact information.
Vendor Places. For Logistics Partners we may receive additional information about you from our Vendor Places (Restaurants, Food Trucks & Home Cooks) with the Afri-Grub Platform as part of our feedback and rating system. Other users or public or third-party sources such as law enforcement and insurers may provide us information about you, for example as part of an investigation into an incident or to provide you support.
We do not control, supervise or respond to how the third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
2. How Do We Use Your Personal Information
Provide, Maintain, Improve and Develop the Platform and Services. We may use your personal information to provide, maintain, improve and develop the Platform and Services, including:
• To determine your eligibility and process your registration, including verifying your information to ensure its accuracy and validity as well as to evaluate your prospective or continued engagement (e.g. to verify your compliance with applicable contractual requirements),
• Enabling you to provide the Services by indicating your availability, accepting or rejecting orders, viewing your transaction logs for fulfilled orders, and managing your payment preferences,
• Collecting, confirming and verifying information about Services performed by you,
• To compensate you for the Services performed, including, receiving your bank account details, calculating payments owed and issuing payments to you,
• Creating and personalizing content on the Platform and your Account. For example, in association with your ratings and reviews, we may display your name, total number of ratings and reviews, the date(s) of posting, and information regarding your sakes or delivery history,
• Performing analytics, detecting activity patterns on our Platform and Service, determining the effectiveness of our promotional campaigns, and otherwise researching usage.
• Testing and developing new features and functionality and otherwise enhancing the Platform and Services.
Communications with you to provide support and to send you other important messages. We or our Diners and Restaurants and our respective third-party service providers may use your personal information for the following communication purposes:
• To process your registration, notify you regarding the status of your application, and/or onboard you to using the Platform,
• To schedule and otherwise facilitate order pick-up and/or delivery (e.g. notify you of restaurant locations or send you other information and/or reminders),
• To assist and/or intervene if there are safety and security concerns,
• To notify you about pricing or other updates that will affect your Services, and
• To send you important information regarding the Platform, such as certain changes to our terms, conditions, policies and/or other administrative information.
You may not opt out of receiving such communications, because this information may be material to your use of the Platform,
Maintain the safety, stability and security of our Platform. We may use the personal information to maintain the safety and security of our Platform, including, to detect or prevent fraud, abuse or other harmful activities, and/or diagnose or fix technology issues.
Provide, personalize, measure and improve our advertising and marketing. We may use personal information to provide, personalize, measure and improve our advertising and marketing, including to inform you of products, programs, services, and promotions that we believe may be of interest to you, to determine the effectiveness of our Platform and our promotional campaigns, to enhance our marketing activities.
Legal and regulatory requirements and proceedings. We may use your personal information in connection with legal proceedings and requirements. For example, we may need your personal information to enforce our corporate reporting obligations and to comply with applicable laws.
Enforce our rights. When you access or use our Platform, you are bound by our Terms and Conditions, and this Privacy Policy. To ensure you comply with them, we may use your personal information to monitor, investigate, prevent and/or mitigate violations of these legal provisions as well as enforce our agreements with third parties and business partners.
Other purposes disclosed at the time of collection. From time to time, we may use your personal information for a specific purpose not contemplated by this Privacy Policy. In such an event, we will specifically disclose that use to you.
For clarity, Afri-Grub does not and will not use any information provided by you and/or generated by your use of the Platform and Vendor or Driver App to supervise or control you in performing Services arranged using the Platform and Vendor or Driver App.
3. Our Sharing and Disclosure of Personal Information
We disclose personal information to the following types of third parties:
Vendor Places (For Logistics Partners). We share your personal information, including your location information and your contact information, with Vendor Places from which/whom you have accepted an order(s) so that they can track the order(s) and/or communicate with you. Although we help Vendor Partners and Logistics Partners communicate with one another to arrange for order delivery, we do not share the actual phone number of the Logistics Partner with the Vendor Partner.
Service providers and contractors. We disclose your personal information to third-party service providers to provide certain services, such as new Logistics Partner onboarding, scheduling, communications, data analysis, infrastructure provisioning, IT services, customer service, email service providers, Payment Card providers, training and educational software providers, and other similar services.
Analytics providers. We share personal information with third-party analytics providers to better understand the demographics of our users and visitors, and to personalize, enhance and improve our Platform and Services.
Advertising, Marketing and Promotions providers. We share personal information with third parties in connection with co-marketing activities, the development of customized and targeted marketing campaigns, to launch promotions and for other similar advertising efforts.
Affiliate Sharing. We may share your personal information with other companies owned or controlled by Afri-Grub Limited, and other companies owned by or under common ownership as Afri-Grub Limited, which also includes our subsidiaries (i.e., any organization we own or control) or our holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns, for operational or business purposes or as otherwise described in this Privacy Policy.
Business Transaction or Reorganization. We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
Legal Obligations and Rights. We may disclose personal information to third parties, such as legal advisors and law enforcement, as required by law or witness summons or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement or other governmental authorities; (b) enforce our Terms and Conditions or to protect the security or integrity of our systems and services; (c) detect, suppress or prevent fraud or reduce credit risk and collect debts owed to us; (d) exercise or protect the rights, property, or personal safety of Afri-Grub personnel, our visitors, or others; and/or (e) for record keeping purposes. In connection with the enforcement and/or protection of our rights, we may disclose your personal information to third parties such as (i) third party insurance providers and associated agents and consultants for insurance and other risk-mitigation purposes, and/or (ii) attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Afri-Grub’s Terms and Conditions, or other alleged contract violations, actual or alleged infringement, actual or suspected harm to persons or property, or alleged violations of laws, rules or regulations.
Consent. We may disclose personal information about you to other third parties with your consent.
4. Tracking Technologies and interest-based advertising
We may engage in interest-based advertising and use third-party advertising companies to serve you targeted advertisements and/or content based on your browsing history. We may share, or we may permit third-party online advertising networks, social media companies and other third-party Services, to collect information about your use of our Platform over time so that they may play or display ads on our services, on other devices you may use, and on other websites, apps or services, including on social media sites. These third parties may collect information such as click stream information, browser type, time and date you visited, mobile device identifiers, your use of third-party applications, and/or precise geolocation data and other information. This information is used to more effectively advertise to potential new Logistics Partners, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.
Cookies and Flash cookies. Most browsers allow you to adjust your browser settings to: (i) notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.
Blocking or deleting cookies may negatively impact your experience using the Platform, as some features may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies, you may not be able to block non-cookie technologies or the changes to your settings may have no effect. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Google Analytics. We use Google Analytics to recognize you and link the devices you use when you visit our Service on your browser or mobile device, login to your Account on the Platform, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google to facilitate the service. Google Analytics allows us to better understand how our users interact with our Platform and to tailor our content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.
5. Control over your Personal Information
Changing Personal Information. You may review, correct and/or update certain elements of your personal information by either notifying us in writing and/or adjusting your settings in the Platform (where possible).
Access to your Device Information and Push Notifications. You may control access to your device information or opt out of push notifications through your “Settings” app on your device. However, you may lose some features or functionality if you decide to withdraw permission for the Platform to access information.
How to control your communications preferences. You can stop receiving promotional email communications by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the services, technical and security notices). You may also unsubscribe from receiving certain order-related text (SMS) or multimedia (MMS) messages by replying “STOP” to the number sending the message. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
6. How We Store and Protect your information
Data storage and transfer. Your information collected through the Platform is stored and processed in the United Kingdom. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
Keeping your information safe. We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Platform. However, no security system is impenetrable and we cannot guarantee the security of our systems. Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you change your passwords often, use a combination of letters and numbers, make sure you use a secure browser, and otherwise take precautions when communicating your personal information on the internet. If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the Contact Us section below.
7. Other Important Notices Regarding Our Privacy Practices.
Afri-Grub Consumer Sites. For security and other purposes, we may link your Vendor or Logistics/Driver App profile to your profile on the Afri-Grub consumer site located at www.afrigrub.com and its associated mobile application (collectively, the “Consumer Site”). If you do not have an account on the Consumer Site, we may generate an account for you using your Vendor or Logistics/Driver App account information, and you hereby consent to the Afri-Grub Terms and Conditions as in effect at the time, available at www.afrigrub.com
Note Regarding the Use of the Platform by Children. Under no circumstances is the Platform directed to, or intended to, collect or solicit personal information from children under the age of 13. Such individuals are prohibited from using the Platform and should not provide personal information to us. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you have a basis for believing that we have any information from a child under 13, please contact us at support@afrigrub.com .
Updates. We may change this Privacy Policy from time to time. If we make a change to this Privacy Policy, we will make the most current version available online (“Updated Privacy Policy”). If we make a material change to the Privacy Policy, we will notify you. By continuing to access and/or use the Vendor or Driver App after we post Updated Privacy Policy, you agree to the Updated Privacy Policy. This Privacy Policy will govern any disputes regarding the Privacy Policy arising before the effective date of the Updated Privacy Policy.
Contacting Us. If you have any questions regarding this Privacy Policy, please contact us by email at support@afrigrub.com, or write to the following address:
Afri-Grub Limited.
Attention: Privacy Team
20-22 Wenlock Road,
London N1 7GU
Please note that email communications will not necessarily be secure; accordingly you should not include credit card information and/or other sensitive personal information in any email correspondence with us.